Refund & Return Policy

At Astravue™, customer satisfaction is our top priority. That's why every order is backed by our 30-Day Money-Back Guarantee.

30-Day Return Window

You have 30 days after receiving your order to request a return if your item:

Arrives damaged. Has a manufacturing defect. Is not functioning as intended. To qualify for a return, the item must be:  Unused and in its original condition.  In the original packaging.  Accompanied by proof of purchase.

How To Start A Return

To request a return, please contact our support team: 📧 support@shopastravue.com

Once approved, we'll provide detailed return instructions. Please do not send items back without contacting us first, as unauthorized returns cannot be processed.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 72 hours of receiving it and include clear photo or video evidence. Our team will review the issue and work quickly to provide a suitable resolution.

Lost or Stolen Packages

Once a package has been marked as successfully delivered by the carrier, Astravue™ is not responsible for theft, loss, or damage occurring after delivery. If this happens, we recommend contacting your local courier service directly to open an investigation.

Exchanges

If you would like a different product or package option, we recommend placing a new order after your return request has been approved.

European Union Customers

Customers located within the European Union may request a cancellation or return within the period required under applicable consumer protection laws.  Returned items must remain unused, in original packaging, and accompanied by proof of purchase.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds are issued to the original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.  If you have not received your refund after 15 business days from approval, please contact:  📧 support@shopastravue.com

Our Promise

We stand behind every Astravue™ product and are committed to providing a smooth, secure, and customer-first shopping experience.   Thank you for choosing Astravue™ — Bring Space Into Your Home.